Policy Oct 1, 2015 Guideline: Trusted Care Concept of Operations .PDF | 2.31 MB This Trusted Care concept of operations (CONOPS) describes the transformation of the Air Force Medical Service into a high reliability healthcare system. High reliability organizations (HROs), as originally described in the nuclear power and aviation industries, consistently achieve better-than-expected outcomes despite operating in complex or high ... Identification #: N/A Type: Guideline Recommended Content Quality, Patient Safety & Access Information (for Patients) Patient Safety
Policy Aug 26, 2015 Memorandum: National Surgical Quality Improvement Program .PDF | 270.02 KB This memorandum describes the American College of Surgeons (ACS) National Surgical Quality Improvements Program (NSQIP) - a risk adjusted, outcomes-based program which measures and assists in improving the quality of surgical care. Identification #: N/A Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Jun 29, 2015 Federal Regulation: #MEDCOM Regulation Number 40-54, Medical Services This regulation provides a standard process and procedure for surgical and procedural site verification of patients undergoing operative or other invasive procedures. This regulation supersedes MEDCOM Regulation 40-54, 23 Feb 2009. Identification #: MEDCOM Regulation Number 40-54 Type: Federal Regulation Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Jun 5, 2015 Memorandum: First Call Resolution and Do Not Call Back Policy .PDF | 312.78 KB This policy requires first call resolution for all patients requesting appointments at all Air Force medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment. Identification #: N/A Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Apr 27, 2015 Memorandum: First Call Resolution and Expeditious Reply to Patient Policy .PDF | 123.07 KB This policy requires first call resolution for all patients requesting appointments at all National Capital Region Medical Directorate medical treatment facilities. Under this policy, beneficiaries will not be asked to call back for an appointment. Identification #: N/A Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Apr 2, 2015 Memorandum: #OTSG/MEDCOM Policy Memo 15-019, First call Resolution and Do Not Call Back Policy .PDF | 125.00 KB This Army OTSG/MEDCOM policy identifies responsibilities of MTF commanders, primary care, specialty care and other stakeholders identified in the appointing process to ensure patient satisfaction for our beneficiaries; outlines use of alternative portals such as Army Medicine Secure Messaging, Nurse Advice Line and TRICARE Online; specific procedures ... Identification #: OTSG/MEDCOM Policy Memo 15-019 Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Mar 27, 2015 Instruction: #6010.03, Credentialing and Privileging Program This instruction updates and reissue policy and procedures for the Credentialing and Privileging Program for the Department of the Navy as part of the DON Clinical Quality Management Program (CQMP). Identification #: 6010.03 Type: Instruction Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients) Patient Safety
Policy Mar 17, 2015 Instruction: #44-102, Medical Care Management This instruction implements Air Force Policy Directive (AFPD) 44-1, Medical Operations, and provides guidance for the organization and delivery of medical care. It implements various publications of Department of Defense (DoD), recognized professional organizations, the Joint Commission (TJC), the Accreditation Association for Ambulatory Health Care ... Identification #: 44-102 Type: Instruction Recommended Content Quality, Patient Safety & Access Information (for Patients) Health Care Administration & Operations
Policy Feb 12, 2015 Memorandum: Non-Availability of Patient Appointments at Medical Treatment Facilities .PDF | 392.76 KB This policy is to be implemented immediately to ensure patients are not told to call back the next day for an appointment. Identification #: N/A Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Jan 21, 2015 Federal Regulation: #MEDCOM Regulation 40-49, Medical Services Surgical Counts This regulation provides guidelines for accountability of items used during operative and other invasive procedures (inclusive of minimally invasive procedures) to ensure they are not retained in a patient. This regulation addresses which items will, at a minimum, be counted, as well as when, how, and by whom the surgical count will be performed. Identification #: MEDCOM Regulation 40-49 Type: Federal Regulation Recommended Content Quality, Patient Safety & Access Information (for Patients) Health Care Administration & Operations
Policy Oct 23, 2014 Memorandum: #Army OTSG/MEDCOM Policy Memo 14-085, Prevention of Catheter Associated Urinary Tract Infections This policy memo provides standardized definitions, standardized guidelines for insertion and maintenance of urinary catheters, and standardized processes for data collection and reporting of CAUTIs. Identification #: Army OTSG/MEDCOM Policy Memo 14-085 Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Oct 17, 2014 Memorandum: #Army OTSG/MEDCOM Policy Memo 14-083, Prevention of Ventilator-Associated Pneumonia This policy memorandum directs Commanders to incorporate health care delivered to patients placed on ventilators at the patient's bedside whose measures that have been shown to prevent or reduce VAP as described in the current scientific literature. Identification #: Army OTSG/MEDCOM Policy Memo 14-083 Type: Memorandum Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Jun 16, 2014 Federal Regulation: #Army MEDCOM Regulation 40-57, Trial of Labor for Patients Attempting Vaginal Birth After Previous Cesarean Delivery This regulation provides standardized guidance to promote maximum effectiveness and safety to the maternal-fetal unit during trial of labor (TOL) for vaginal birth after cesarean (VBAC) section delivery and to provide an optimal environment and psychosocial support to the patient. Identification #: Army MEDCOM Regulation 40-57 Type: Federal Regulation Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients)
Policy Mar 10, 2014 Federal Regulation: #Army MEDCOM Regulation 40-59, Standardization of Inpatient Falls Risk Assessment and Documentation Falls Prevention Program This regulation directs standardized implementation of endorsed evidence-based falls risk assessment tools: the Johns Hopkins Hospital Fall Risk Assessment© (adult) and the Miami Children’s Hospital’s Humpty Dumpty Scale© (pediatric). In addition, this regulation requires incorporation of falls assessment documentation into the inpatient (Essentris) ... Identification #: Army MEDCOM Regulation 40-59 Type: Federal Regulation Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients) Patient Safety
Policy Jan 31, 2014 Federal Regulation: #Army MEDCOM Regulation 40-48, Fires Associated with the Performance of Surgical Procedures The purpose of this regulation is to provide policy and recommendations that will help ensure minimal risk of fires associated with the performance of surgical procedures in any healthcare setting to include, but not limited to, the following: operating room (OR), office-based, ambulatory surgery, and intensive care unit type. Identification #: Army MEDCOM Regulation 40-48 Type: Federal Regulation Recommended Content Health Care Administration & Operations Quality, Patient Safety & Access Information (for Patients) Patient Safety