Skip main navigation

Military Health System

Clear Your Browser Cache

This website has recently undergone changes. Users finding unexpected concerns may care to clear their browser's cache to ensure a seamless experience.

Q&A: What To Know as New TRICARE Contracts Begin in 2025

Image of Q&A: What To Know as New TRICARE Contracts Begin in 2025. Coast Guard Lt. Coty Hall, command intelligence officer at Sector Houston-Galveston, and Jenna Hall, Sector Houston-Galveston’s ombudsman and winner of the 2022 Wanda Allen-Yearout Ombudsman of the Year Award, and Adilyn, the couple’s 6-month-old daughter, pose for a portrait at the sector, April 13, 2023. Hall previously won the award in 2019 for her work as Sector Los Angeles-Long Beach’s ombudsman. (U.S. Coast Guard photo by Petty Officer 1st Class Corinne Zilnicki)

FALLS CHURCH, Va. – New TRICARE contracts, known as T-5, will start on Jan. 1, 2025. Regional contractors manage administrative support services for the TRICARE benefit. This includes managing enrollment services, maintaining civilian healthcare networks, operating call centers, and processing TRICARE claims. The new contracts will improve health care delivery, quality, and access for beneficiaries living in the United States.

The Defense Health Agency and the two regional contractors in the East Region and West Region are currently transitioning to these new contracts to ensure health care delivery is ready for all beneficiaries on Jan. 1, 2025.

“We are committed to keeping all of our military families informed about your health plan, your choices, and ensuring a seamless transition to new contractors,” said Lt. Gen. Telita Crosland, director of the DHA.

Here’s what you should know as the DHA transitions to the new contracts in 2025.

Q: Will these changes affect me?

A: The new contracts will affect you unless you have TRICARE For Life, the U.S. Family Health Plan, or a TRICARE Overseas health plan. The contractors for these plans will stay the same. Your dental and vision coverage isn’t affected by this change either.

Q: What do I need to do now?

A: The only thing you need to do now is check the Defense Enrollment Eligibility Reporting System to confirm your information is current. This will help make sure you don’t miss important communications about your TRICARE benefit and upcoming changes.

Q: When do changes take effect?

A: How you get your health care won’t change for the rest of 2024. The same regional contractor will continue managing your health plan through Dec. 31, 2024:

  • East Region: Humana Military
  • West Region: Health Net Federal Services, LLC

Starting in fall 2024, you’ll receive communications from DOD and the new TRICARE contractors for each region. They will start delivering health care on Jan. 1, 2025.

  • East Region: Humana Military. This is the current contractor, but six states currently in the East Region will move to the West Region.
  • West Region: TriWest Healthcare Alliance Corporation. This is the new contractor.

Not sure which region you’re currently in? Go to TRICARE Regions to learn more.

Q: What changes can I expect?

A: On Jan. 1, 2025, there will still be two TRICARE regions in the United States. However, six states that are currently in the East Region will move to the West Region.

These states are:

  • Arkansas
  • Illinois
  • Louisiana
  • Oklahoma
  • Texas
  • Wisconsin

In total, the six states changing regions will affect about 1.1 million eligible beneficiaries.

Beneficiaries in all states will receive updates later this year. You’ll learn how the transition will happen—and any actions you need to take—so your TRICARE benefits continue uninterrupted.

Q: What improvements does the new contract offer?

A: The new contracts include a commitment to help you identify top-performing providers and improve access to highly specialized care.

“We’re excited about how T-5 improves choice and offers more flexibility to our military beneficiaries. It’ll help us deliver on our commitments to excellent care and improved military readiness,” Crosland added.

Every change will help support you by providing:

  • More efficient referral transfers between the two regions
  • Greater access to highly specialized medical and surgical care (such as organ transplants)
  • Improved choice, including virtual value network tools that will help you quickly identify providers with best outcomes
  • Better access to telehealth appointments

Some changes to the TRICARE health plan will happen behind the scenes. These changes will include:

  • Improving how military hospitals and clinics and civilian care work together to enhance patients’ experience
  • Supporting innovation and health care industry best practices

Q: How can I learn more?

A: You’ll hear more about any actions you may need to take later this year. In the meantime, stay tuned for more information about T-5 by signing up for email alerts from TRICARE.

Would you like the latest TRICARE news sent to you by email? Visit TRICARE Subscriptions, and create your personalized profile to get benefit updates, news, and more.

You also may be interested in...

Aug 17, 2023

Stay on Top of TRICARE Prescriptions with Express Scripts App

Stay on Top of TRICARE Prescriptions With Express Scripts App

Do you need help managing your prescriptions? Express Scripts, the TRICARE pharmacy contractor, has a free, easy-to-use app that can help. The Express Scripts Pharmacy mobile app is a secure way to stay on top of taking your medication. The app is full of useful features, like dose reminders and the ability to approve refills. Here’s a look at some of ...

Aug 15, 2023

Have Other Health Insurance? Here’s How It Works With TRICARE

Have Other Health Insurance? Here’s How It Works With TRICARE

Your TRICARE plan might be only part of your health care coverage. If you have additional coverage through your employer, your spouse’s employer, or a private insurance program, you have other health insurance (OHI). Here are six tips to help you learn how TRICARE works when you also use OHI.

Aug 4, 2023

Defense Enrollment Eligibility Reporting System

To maintain their medical benefits and receive crucial healthcare and benefit communications, beneficiaries must maintain accurate information in the Defense Enrollment Eligibility Reporting System (DEERS). Please support the Defense Health Agency’s efforts to encourage beneficiaries to update their information in DEERS by deploying the resources in ...

Aug 2, 2023

Before Natural Disasters Strike, Know Your TRICARE Benefits

Before Natural Disasters Strike, Know Your TRICARE Benefits

In case of a natural disaster, one of the most important preparations is to ensure you and your family have your prescription drugs and access to health care services. When the government issues a state of emergency, TRICARE may temporarily change its procedures to ensure that you receive timely medical care.

Jul 25, 2023

Beat the Back-to-School Rush: TRICARE Preventive Health Checks for Kids

Beat the Back-to-School Rush: TRICARE Preventive Health Checks for Kids

Summer is a great time to take care of health checkups for your kids. Your child’s school likely requires students to get an annual health exam and be up to date on vaccines. With a new school year around the corner, don’t delay medical appointments for your kids.

Jul 20, 2023

Learn How Qualifying Life Events Work at August 10 TRICARE Webinar

Learn How Qualifying Life Events Work at August 10 TRICARE Webinar

What do moving, getting married, having a baby, and retiring from active duty have in common? They’re all TRICARE Qualifying Life Events, also known as QLEs. QLEs can affect your TRICARE coverage. Join TRICARE Thursday, Aug. 10, from 1 to 2 p.m. ET for a webinar, “Moving, Marriage, and More: What TRICARE QLEs Mean for You.”

Skip subpage navigation
Refine your search
Last Updated: July 10, 2024
Follow us on Instagram Follow us on LinkedIn Follow us on Facebook Follow us on X Follow us on YouTube Sign up on GovDelivery