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Military Health System

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Change Healthcare Cyberattack Impact on MHS Pharmacy Operations. Read the statement to learn more. 

In this example of a virtual healthcare encounter, the provider, is able to speak directly with the patient for the entirety of the appointment. Virtual healthcare, like tele-behavioral health (pictured here), enables doctors to treat patients who live in remote, rural areas or those who do not live near a specialty care provider. This ensures greater access to care and less time Soldiers or other service members spend away from their unit, which increases readiness. (Photo Credit: U.S. Army)
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MHS Video Connect

MHS Video Connect is the Military Health System’s new, valuable web-based telehealth solution for accessible care. It empowers beneficiaries to conveniently meet with their military health care team virtually through live video on any internet-connected computer, tablet, or mobile device.

Download the MHS Video Connect Public Affairs and Marketing Toolkit (PDF)

The toolkit provides communicators resources to build awareness to all beneficiaries enrolled at a military hospital or clinic about the value of MHS Video Connect as a secure, safe, and convenient way to meet with providers in a live video setting.

Downloadable Resources

Whether you need a poster, talking points, for printable flyers, find what you need from the dropdown below.

Frequently Asked Questions

Q1:

What is MHS Video Connect?

A:

MHS Video Connect is the Military Health System's new, valuable web-based solution for accessible care. It empowers beneficiaries to conveniently meet with their military health provider virtually through live video on any internet-connected computer, tablet, or mobile device.

Q2:

Why should I use MHS Video Connect?

A:

MHS Video Connect provides convenient and secure, real-time access to care from anywhere, reducing travel and wait times. Talk to your military medical provider about using MHS Video Connect if:

  • You live far from your military hospital or clinic
  • You have health conditions that make traveling to your care team difficult
  • You lack time to regularly attend in-person medical appointments
  • You do not require a hands-on physical examination
Q3:

Who can use MHS Video Connect?

A:

All patients enrolled in a military hospital or clinic can use MHS Video Connect.

Q4:

What do I need to use MHS Video Connect?

A:

To use MHS Video Connect, you must have an email account so your provider can send you a link to access the virtual treatment room for your video appointment.

The appointment will work on nearly any device that has an internet connection, a web camera, microphone, speakers (either internal or attached), and a web browser.

For example, it will work on the following:

  • Personal computers
  • Laptops
  • Apple tablets or mobile devices
  • Android tablets or mobile devices
  • Windows tablets or mobile devices

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Open to all active duty service members, retirees, and their families enrolled in a military hospital or clinic, MHS Video Connect empowers patients to meet with their military health provider virtually through live video on any internet-connected computer, tablet, or mobile device.

Last Updated: August 07, 2023
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