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Military Health System

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MHS Video Connect

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MHS Video Connect empowers you to conveniently meet with your military hospital or clinic care team through secure, live video. You and your family can access care where and when is best for you.

Ask your military care team about MHS Video Connect if:

Icons representing reasons to use MHS Video Connect.

 

 

MHS Video Connect Introduction

Frequently Asked Questions

Q1:

What is MHS Video Connect?

A:

MHS Video Connect is the Military Health System's new, valuable web-based solution for accessible care. It empowers beneficiaries to conveniently meet with their military health provider virtually through live video on any internet-connected computer, tablet, or mobile device.

Q2:

Why should I use MHS Video Connect?

A:

MHS Video Connect provides convenient and secure, real-time access to care from anywhere, reducing travel and wait times. Talk to your military medical provider about using MHS Video Connect if:

  • You live far from your military hospital or clinic
  • You have health conditions that make traveling to your care team difficult
  • You lack time to regularly attend in-person medical appointments
  • You do not require a hands-on physical examination
Q3:

Who can use MHS Video Connect?

A:

All patients enrolled in a military hospital or clinic can use MHS Video Connect.

Q4:

What do I need to use MHS Video Connect?

A:

To use MHS Video Connect, you must have an email account so your provider can send you a link to access the virtual treatment room for your video appointment.

The appointment will work on nearly any device that has an internet connection, a web camera, microphone, speakers (either internal or attached), and a web browser.

For example, it will work on the following:

  • Personal computers
  • Laptops
  • Apple tablets or mobile devices
  • Android tablets or mobile devices
  • Windows tablets or mobile devices

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Article
May 18, 2022

How MHS Video Connect Improves Mission Effectiveness and Care Quality

Army Lt. Col (Dr.) Robert Cornfeld explains how MHS Video Connect's convenient, secure, and easy-to-use virtual video visit capability helps providers keep patients on mission and improves engagement with them, directly leading to better health outcomes.

Open to all active duty service members, retirees, and their families enrolled in a military hospital or clinic, MHS Video Connect empowers patients to meet with their military health provider virtually through live video on any internet-connected computer, tablet, or mobile device.

Last Updated: July 11, 2023
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