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Military Health System

Important Notice about Pharmacy Operations

Change Healthcare Cyberattack Impact on MHS Pharmacy Operations. Read the statement to learn more. 

Theresa Wright, 28th Medical Support Squadron pharmacy technician, counts pills to correctly fill a prescription on Ellsworth Air Force Base, S.D., May 22, 2012. The 28th MSS completes an average of 510 prescriptions a day. (U.S. Air Force photo by Airman 1st Class Alystria Maurer/Released)
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ScriptCenter

ScriptCenters provide eligible beneficiaries/staff the benefit of convenient, contactless prescription pickup at their leisure with some locations providing 24/7 availability. This convenience translates into less congested pharmacy lobbies, increased access for same-day prescription needs, and significantly reduced wait times. ScriptCenter placement locations vary by military site.

Talking Points

  • Beneficiaries can pick up prescriptions conveniently through a contactless automated pharmacy locker system.
  • ScriptCenters allow for after-hours medication pickup. Pickup hours vary by location, with some locations available 24/7.
  • To begin using a ScriptCenter, beneficiaries must complete a simple one-time enrollment at the ScriptCenter kiosk and will need a current prescription number.
  • Beneficiaries can request refills for pick up at a ScriptCenter by calling into AudioCARE or using TRICARE Online.
  • To retrieve prescriptions from a ScriptCenter, beneficiaries simply scan their military ID card (Common Access Card or Uniformed Services ID Card), and enter their date of birth or utilize their fingerprints to unlock their medications.
  • ScriptCenter is mainly for prescription refill pickup. Some sites utilize ScriptCenter for new prescription pickup, same day surgery pickup service, staff-only prescription pickup, or any combination of these services.
  • Beneficiaries can pick up prescriptions any time after the time provided in AudioCARE or TRICARE Online, up to the Return-to-Stock date established by individual site (typically 7-10 days).
  • Using ScriptCenters is a safe, quick, and easy way to obtain prescriptions.

Graphics

ScriptCenter Insert

Script Center Flyer

Script Center Social Media Graphic

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Last Updated: August 07, 2023
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