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Military Health System

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MHS GENESIS Outage

Use this when patients might not be able to access the MHS GENESIS Patient Portal or to let patients know appointments might be affected by lack of access to electronic health record data.

What's New

  • Link to Infographic: Reduced Operations Use this if you're experiencing reduced operations and provide details to patients about what they need to know.

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    Facility Outages
  • Link to Infographic: Q-Anywhere Q-Anywhere offers a quick and simple process. Beneficiaries send a text message to their local TRICARE pharmacy to ...

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    Facility Outages
  • Link to Infographic: Internet Outage Use this when your internet/wifi services are down that may affect electronic records access or transmitting pharmacy and ...

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    Facility Outages
  • Link to Infographic: Prescriptions Please use this graphic with local messaging about how to fill prescriptions at your facility.

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    Facility Outages
  • Link to Infographic: Power Outage Use this when your facility loses power and let patients know what to expect or what to do next.

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    Facility Outages
  • Link to Infographic: ER Wait Times Use this when you want to alert people to potential extended wait times in your emergency department. Be sure to include ...

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    Facility Outages
  • Link to Infographic: Sorry, We're Closed Use this for announcing closures due to holidays and scheduled training days. Do not use this graphic for severe weather ...

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    Facility Outages
  • Link to Infographic: Schedule Now Schedule Now - School Physicals

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    Facility Outages
  • Link to Infographic: Phone Outage Use this to let patients know that phones are down and give alternate methods for contacting the facility.

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    Facility Outages
  • Link to Infographic: Severe Weather Use this when severe weather affects your facility and services and tell patients what to expect or what to do.

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    Facility Outages
  • Link to Infographic: Schedule Now Schedule Now - Immunizations

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    Facility Outages
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Last Updated: July 11, 2023
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