Download a PDF of the Ready Reliable Care Communications Toolkit
Ready Reliable Care is our coordinated effort to advance high reliability practices across the Military Health System (MHS). It draws upon the achievements of each of the service medical departments and the Defense Health Agency (DHA) to strengthen our culture of safety, grow our continuous process improvement efforts, maintain our leadership commitment, and foster patient centeredness.
Ready Reliable Care is a DHA strategic priority to drive better outcomes for patients, staff, and the enterprise.
This Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage staff, and celebrate Ready Reliable Care across your team or facility. These resources include:
- Briefing materials
- Talking points
- Educational products
- Digital tools
- Visual resources
Click on the products listed below to view and download. Refer to the complete toolkit for full product descriptions and how to use them.
Use to communicate about Ready Reliable Care with staff
Use these materials to talk about Ready Reliable Care in meetings, briefings, and speeches
Use these graphics and messages on social media and other digital platforms
See samples of promotional items such as badge cards and wallet cards
Use these materials to brief Ready Reliable Care across your team or facility
Use these Ready Reliable Care branding materials to support communications development
Use these materials to share achievements in advancing high reliability
Videos
Watch these videos to learn what Ready Reliable Care is and what it means for the DHA
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Video
Nov 15, 2022
Ms. Mullen, Acting Assistant Secretary of Defense for Health Affairs, talks about how the Military Health System is committed to Ready Reliable Care and what it means for the Military Health System.
Video
Nov 15, 2022
Rear Adm. Gillingham, Surgeon General of the United States Navy, talks about how the Navy is committed to Ready Reliable Care and what it means for the Military Health System.
Video
Nov 15, 2022
Lt. Gen. Dingle, Surgeon General of the United States Army, talks about how the Army is committed to Ready Reliable Care and what it means for the Military Health System.
Video
Nov 15, 2022
Lt. Gen. Miller, Surgeon General of the United States Air Force, talks about how the Air Force is committed to Ready Reliable Care and what it means for the Military Health System.
Publication
Oct 25, 2022
.PDF |
8.67 MB
Use this 16-page playbook to introduce MHS and DHA leaders to Ready Reliable Care and provide foundational information and tools needed to effectively communicate about high reliability with staff.
Publication
Oct 25, 2022
.PDF |
11.26 MB
Ready Reliable Care Communications Toolkit
Infographic
Aug 3, 2021
Builds brand awareness and reminds staff of the MHS commitment to high reliability.
Publication
Jul 29, 2021
.PDF |
11.50 MB
This digital Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage, and celebrate Ready Reliable Care across your team or facility.
Publication
Jun 10, 2021
.PDF |
100.47 KB
Provides a place for staff to store Ready Reliable Care educational materials.
Publication
Jun 10, 2021
.PDF |
1.20 MB
Provides a compact resource for communicating the foundations of Ready Reliable Care, and prompts users to get involved with Ready Reliable Care.
Publication
Jun 10, 2021
.PDF |
1.34 MB
Highlights service, MTF, and individual staff member COVID-19 response efforts that exemplify application of the seven Ready Reliable Care principles.
Publication
Jun 10, 2021
.JPG |
2.64 MB
Suggested social media message: You trust us with your life and the lives of your loved ones. That's why we're committed to the principles and practices of #HighReliability, which allow us to deliver on the promise of consistently great outcomes and satisfied patients. Learn more about how our MHS #HighReliability effort, #ReadyReliableCare, supports ...
Publication
Jun 10, 2021
.PDF |
134.54 KB
Provides examples of how the services and various MHS entities have advanced high reliability by developing and improving processes, standing up infrastructure and governance, increasing standardization and transparency, and preventing harm and improving patient outcomes.
Publication
Jun 10, 2021
.PDF |
9.89 MB
Provides detailed guidelines on the use of approved Ready Reliable Care graphic elements, including the logo, color palette, iconography, imagery, tagline language, and typography to promote a consistent visual theme across the Ready Reliable Care effort.
Publication
Jun 10, 2021
.JPG |
8.21 MB
Uses a “High Reliability Checkpoint” to encourage staff to apply Constancy of Purpose in their daily work.
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Last Updated: August 07, 2023